Who to call
Is it us, or someone else?
Some problems need the fire service or your power company before an electrician. Edit the numbers for your country.
First
Call your emergency number
Flames, smoke or sparks you can’t stop
Someone has had an electric shock
A power line is down: stay well away
For example 000, 911, 999 or 111, depending on your country.
Then
Call your power company
The whole street is dark
Your meter or the supply cable is damaged
Lights dim and brighten across the house
Us
Call us
A safety switch trips and won’t stay on
Part of the house has no power
A burning smell from a switch or outlet
Water near power points or lights
While you wait
Safe steps, nothing more.
Never open your switchboard or touch wiring. These steps are all that’s safe to do.
01
If anything is sparking, smoking or smells of burning, keep away and call your emergency number first.
02
Check whether your neighbours have power. If the whole street is out, call your power company, not us.
03
Look at your switchboard. If a safety switch has tripped, you can switch it back on once. If it trips again, leave it off and call us.
04
Unplug the appliance you were using when the power went out.
05
If water is near any power point or light, switch off the main switch only if you can reach it with dry hands, standing somewhere dry.
Hours and fees
When we can come.
Urgent call-outs
7am to 9pm, every day
If we can’t get to you in time, we’ll say so straight away, so you can call someone else.
Pick the same mode here as on the urgent-help bar at the top of the site. Only promise hours someone really answers.
Call-out fees
Normal hours
$99
After 6pm and public holidays
$180
Includes travel and the first 30 minutes on site
When you call
We ask what’s happening and check it’s safe to wait
We give you an honest arrival time
We tell you the price before any work
Most urgent faults are made safe on the first visit.
