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Price or time
We reply within 4 working hours with a price, a question or a time.
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Arrival window
A 2-hour window, and a text when we’re on the way.
Your request
Tell us what needs doing.
For anything urgent, call 0400 000 000. For everything else, send the form and we’ll reply with a price or a time.
We reply within 4 working hours, even if we can’t take your job.
Policies
The small print, in plain words.
Sample policies: edit them to match how you work.
Arrival windows
We give you a 2-hour window when you book, and text when we’re on the way. If we’re running late, we tell you before the window ends.
Changing or cancelling
Free with 24 hours’ notice. With less notice we may charge the call-out fee, because we’ve kept the time for you.
Deposits
For upgrades, we may ask for a deposit to order parts. The rest is due when the work is done and tested.
Access and pets
Please make sure we can reach the switchboard and the work area, and keep pets in another room while we work.
Payment
Card or bank transfer on the day for small jobs. You get an itemised invoice by email. Prices include tax.
Warranty
Our workmanship is covered for the period written on your quote. Parts carry the maker’s warranty.